If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.
How do I pay for my purchase and is it safe?
In short: VISA, Mastercard, AMEX and YES! Please refer to our secure payment policy located below or by clicking here.
Can I track my order?
Yes, you can! When the order ships, you will receive an email with the tracking number and a link to trace the order online with the carrier.
I forgot my password, what now?
1. Click the ‘Sign In’ link located in the top right hand cornerEasy!
2. Click ‘Forgot your password?’Easy!
3. Enter the email address you created your account withEasy!
4. Select ‘Retrieve Password’Easy!
You’ll be sent a link to rest your password where you’ll be able to enter a new one.
Note: For security reasons, we will never email your password to you or issue you with a temporary password.
What If I change my mind?
We’re here to help, so if you do change your mind, let’s go through the process together and find the product you need. Or alternatively, we offer a 10 day money back guarantee. The terms for returns are set out below or by clicking here.
Do you deliver Australia wide and what does it cost?
Yes, we deliver Australia wide for a flat rate fee of AU$9.90 for orders under AU$250.00 and Freight Free for orders greater than AU$250.00.
How long will my order take to be delivered?
After placing your order you will receive an order confirmation via email. Each order starts production within 24 hours of your order being placed and delivery times will depend on your location within Australia.
Are your products up to standard?
Absolutely! All our products are in line with the requirements of the ACMA (Australian Communication Media Authority).
We manufacture our products with the aim to meet and exceed local and international standards, as do the suppliers we source products from. Standards we identify with are: TIA/EIA568-C.2 , ISO/IEC 11801 . All our products listed online will indicate which relevant standards they comply with.
If you can’t see that information or want to know more, simply send us an email to firstname.lastname@example.org and we’ll get back to you.
How often do you send marketing emails?
We aim to only send you information regarding opportunities to save money on your next purchase and new product launches. We’re consumers too, who like a bargain, but don’t want an inbox full of noise. We believe if you’ve made it this far, you trust in the product and service we provide and you’ll know where to find us in the future.
Do I need an account and what are the benefits?
Yes. It's really simple to sign up and gives you a customized shopping experience. All of your historic orders and communication with us at BOSCOM are stored, which comes in handy should you have a problem or simply need reminding what you got last time.
Can I pick up my order from the BOSCOM warehouse? (Click and Collect)
No. Your order will be sent to your nominated address
What if I need my product(s) urgently? Can you put my order on a same day service or overnight service?
In short, no. Processing times for each order is approximately 1-3 business days with delivery expected to take between 3-10 days depending on the location (i.e Western Australia or remote areas). However, we have witnessed deliveries to our customers in metro areas along the eastern seaboard receive their orders between 2-3 days of purchasing.