If for any reason you are not completely satisfied with your purchase we provide a 10 day money-back guarantee from the time you receive the goods. (Goods must not be opened and returned in original packaging).

Refunds can take anywhere up to 10 business days for your bank to process and for the funds to be returned to your account. In some some cases, the refund my go through in the form of a reversal. In this case the original payment will simply ‘drop off’ your statement, rather than an additional line item appearing. If you have not seen the original charge being reversed or refunded after ten days, we’d recommend contacting your bank directly.

For concerns or disputes email us at sales@boscom.net.au within that time so that we can work to resolve any problems.

This refund policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.

All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & delivery; therefore advise you take out shipment registration of insurance with your postal carrier. BOSCOM will not be responsible for parcels lost or damaged in transit if you choose not to insure.